Support
Need help? Found a bug? Got a feature idea?
DG Club HQ is supported directly by the platform team. The fastest way to get a response is email:
What to include
The more of this you can include, the faster we can help:
- What you were trying to do — one sentence is fine.
- What happened instead — including any error message you saw.
- Your club name and the player or event the issue relates to.
- The URL of the page you were on, plus what device/browser you were using.
- A screenshot if anything looked wrong on screen.
Common topics
- Account & sign-in — forgot your password, didn't receive an account-claim email, locked out, want to merge two accounts.
- Event data — wrong score recorded, payout looks off, check-in didn't register, missing tag movement, UDisc import didn't match the right players.
- Vouchers & payments — balance disagreement, missing donor credit, vendor-transfer questions, refund.
- Tag leaderboard — tag number disputes, timed-out members, defend-by date questions.
- Admin / TD tooling — running an event, configuring sign-in, finalizing a TD report, comms settings.
- Bug reports & feature requests — always welcome. Specifics help — what would it let you do that's hard or impossible today.
Response time
Most emails get a reply within one business day. Urgent issues affecting an event happening today — put “URGENT” in the subject line and we'll prioritize.
Privacy
Anything you share with support is used only to help you and is not shared with third parties. See our privacy policy for the full story.